Customer Support Services

En Interactive offers support services for both technical as well as non-technical products, which enable you to deliver high quality support to your customers at optimal costs. We blend highly qualified professionals and top-of-the-line knowledge resources to deliver a world-class, knowledge-centric support experience to you.

We provide in-depth training to our professionals about your products/service and also ensure that they are experienced enough to deliver correct solutions to your customers and high service standard is maintained at all times. Our proven support model eliminates risk from any outsourcing challenge which guarantees to meet your cost-effective needs and includes a reliable delivery platform.

Our Support Services include:

Help Desk / Ticket Support:

It is an browser-based customer support service where your customers can open support requests which is then reviewed by support technicians on our end. Our helpdesk applications has many features such as queuing, creation of many departments, email piping, assigning ownerships to issues/requests, knowledge base, customized reports & performance report generation.

Live Chat Support:

Our highly skilled staff of Product Specialists, Team Leaders and Customer Service Representatives provides Live Chat Support to your customers. The benefit with Live Chat Support is cost effectiveness as compared to Live Phone Support, which comes with heavy initial investment and high operating expenses. Your customers can chat with our Live Chat Operator for quick solutions. Our team has wide knowledge working with most of the live chat applications. If the issue is not resolved over chat, the same is escalated to the ticket support team and they will follow up further from that point.

Email Support:

We employ wide variety of tools that enable our agents to quickly and effectively answer your customers email in large volumes. Our support teams handle simple as well as complex issues on the configuration, functionality and use of a Product. In addition, these teams can help to identify technical issues and develop creative solutions.Our ticketing system based email management helps us to keep track of the series of follow-up correspondence, to build and update a knowledge base, and to ensure quick solutions to your customers.

Features of our services:

• Reduce your customer support costs.
• Prompt and personalized responses to every customer.
• Dedicated support services for technical as well as non-technical products/services.
• Improve customer loyalty and satisfaction.
• Efficiently resolving escalated cases.
• Service Level Agreements (SLAs) based as per client requirements.
• Steady brand building and growth for your company.
• Extensive knowledge base to answer customers' queries quickly and efficiently.